All orders are Considered final! Returns or Refunds are only issues in the case of damage or defect.
Returns / refunds are accepted for items that arrive with unreasonable damage or defect to the product (packaging is NOT included in this policy: boxes exist for the protection of the toy only, and are meant to be thrown away once the toy arrives safely). Take a photograph ON THE DAY OF DELIVERY and email us that same day at UVDToys@Gmail.com to request a return, refund or replacement. An address will be provided for each return once we've approved it.
We do not offer any refunds or replacements for packages which have a confirmed delivery to your address indicated in the tracking info. We cannot call your local post office or delivery person to track down any packages that go missing after delivery.
Shipping costs are non-refundable. If we agree to a refund, it will be a refund of the price of the product(s) only, minus a 15% restocking fee. We will not cover shipping costs incurred by you when mailing us the item to be returned.
We will not issue a refund without a return of the product in question. An address will be provided to you once return is approved
We reserve the right to cancel any order, at any time, for any reason, with no warning, up to the time of shipping.